Territory Growth & Route Sales Leader

Vestis Corporation; Cudahy (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Vestis Corporation is seeking a Territory Manager in Milwaukee, WI, to oversee an assigned service territory and drive safety, growth, and customer satisfaction. You will coach Route Sales Representatives, manage service programs, and lead renewal negotiations while ensuring timely resolution of issues.

The role requires strong leadership, negotiation, and customer-facing skills, with extensive travel to customer sites and collaboration across teams.

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred or equivalent experience.
• Two years of service and route-based industry experience, with proven track record for growing customer accounts.
• Previous profit and loss accountability and/or contract-managed service experience preferred.
• Significant customer interface and service experience.

Responsibilities

• Promote and sustain a safety culture.
• Coach and develop Route Sales Representatives in your territory.
• Report to Service Manager or Sr. Territory Manager; escalate to General Manager when needed.
• Create a pervasive sales culture via Together-In-Growth (TIG) and Shared Lead programs.
• Assist in new account installations as directed by leadership.
• Manage day-to-day activities of customer service programs for the territory.
• Visit required customers each quarter to review growth and service opportunities.
• Ensure RSRs respond to and resolve all service requests timely.
• Set clear expectations for customer service and lead by example.
• Travel up to 60% with service professionals to observe routes and review customer locations.
• Follow up on accounts in jeopardy and resolve service concerns expeditiously.
• Negotiate and secure renewal agreements with customers to protect pricing and profitability.
• Recruit, select and hire Route Sales staff.
• Conduct weekly in-person reviews with RSRs to review trends and opportunities.
• Deliver and participate in training to improve customer retention and service goals.
• Maintain daily contact with RSRs to address pending items and ensure resolution.
• Attend meetings and complete admin tasks to improve customer satisfaction.
• Coordinate collections for accounts receivable.
• Protect and manage merchandise control processes.
• Investigate and report accidents or incidents within 24 hours.

Skills

Interpersonal skills

Analytical skills

Communication skills

Customer service

Negotiation

MS Office

Sales experience

Leadership/management

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

MS Office

Job description

Vestis Corporation is seeking a Territory Manager in Milwaukee, WI, to oversee an assigned service territory and drive safety, growth, and customer satisfaction. You will coach Route Sales Representatives, manage service programs, and lead renewal negotiations while ensuring timely resolution of issues.

The role requires strong leadership, negotiation, and customer-facing skills, with extensive travel to customer sites and collaboration across teams.