Territory Route Manager

Colonial Group; Missouri; On-site; USD 55,000 - 85,000; Full time

Job summary

Colonial Group in St. Louis, MO seeks a Territory Manager to oversee an assigned service territory with direct supervision of route representatives. You will drive customer retention and growth while managing AR and renewals, and ensure safety and profitability across the territory.

Responsibilities include coaching RSRs, promoting a safety culture, coordinating training, and visiting customers quarterly to review performance and opportunities. Willingness to travel 60% is required.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred or equivalent experience.
• Two years of service/route-based industry experience with growth of customer accounts.
• Previous profit and loss accountability or contract-managed service experience preferred.
• Strong customer interface and service experience; production planning/warehouse experience preferred.

Responsibilities

• Promote and sustain a safety culture.
• Coach and develop Route Sales Representatives (RSRs) in your territory.
• Reports directly to a Service Manager or Sr. Territory Manager.
• Create a pervasive sales culture that fosters team selling via TIG and Shared Lead programs.
• Assist in the new account installations as directed by Service Manager and/or General Manager.
• Manages day to day activities of customer service program(s) for the territory.
• Visit all required customers each quarter to review growth and service opportunities.
• Ensure RSRs respond to and resolve all service requests timely.
• Sets clear expectations for customer service and leads by example.
• 60% of time is spent traveling with service professionals, on route conducting observations and visiting customer locations.
• Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously.
• Negotiate and secure renewal agreements with existing customers that protect pricing and profitability.
• Recruit, select and hire Route Sales employees.
• Completes in-person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement.
• Delivers and participates in training to ensure customer retention and service goals are met.
• Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution.
• Attend meetings and complete necessary administrative work to improve customer satisfaction.
• Coordinate collections for accounts receivable.
• Protect and manage merchandise control processes.
• Investigates and reports on all accidents or incidents, within 24 hours of notification.

Skills

Interpersonal skills

Analytical skills

Communication

Customer service

Negotiation

Sales experience

Computer proficiency

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

MS Office

Job description

Location: St. Louis, MO

Overview

The Territory Manager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for Territory service safety and results, including but not limited to, customer retention, growth of the business, loss and ruin, piece budget, employee retention, accounts receivable (AR) collection, customer renewals, Vestis direct sales, customer satisfaction, route sales and credits.

Responsibilities/Essential Functions

• Promote and sustain a safety culture
• Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in your territory
• Reports directly to a Service Manager or where a Sr. Territory Manager is present, will report to the Sr. Territory Manager. If neither are present, will report to the General Manager
• Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs
• Assist in the new account installations as directed by Service Manager and/or General Manager
• Manages day to day activities of customer service program(s) for the territory
• Visit all required customers each quarter to review growth and service opportunities
• Ensure RSRs respond to and resolve all service requests timely
• Sets clear expectations for customer service and leads by example
• 60% of time is spent traveling with service professionals, on route conducting observations and visiting customer locations (required visits, TIG days and/or day to day situation follow up)
• Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously
• Negotiate and secure renewal agreements with existing customers that protect pricing and profitability
• Recruit, select and hire Route Sales employees
• Completes in-person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement.
• Delivers and participates in training to ensure customer retention and service goals are met
• Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution.
• Attend meetings and complete necessary administrative work to improve customer satisfaction
• Coordinate collections for accounts receivable
• Protect and manage merchandise control processes
• Investigates and reports on all accidents or incidents, within 24 hours of notification

Knowledge/Skills/Abilities

• Demonstrated ability to successfully interface with a variety of organizational functions to get the job done.
• Strong interpersonal, analytical, communication, and customer service skills.
• Considerable negotiation skills.
• Computer proficiency, including working knowledge of MS Office software.
• Exposure to sales function preferred.
• Considerable skills in management, human relations, and communication.

Working Environment/Safety Requirements

• Majority of time will be driving your own vehicle or company step-van to call on customers and supervise employees in the assigned service territory. Will be exposed to weather conditions in the area (heat, wind, cold, rain, snow, etc.).
• Customer visitations may require walking, climbing stairs, pushing/pulling carts, exposure to weather conditions.
• Must be able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, as well as load/unload product from a truck without assistance.
• Time will also be spent in a company office environment; with exposure at the loading dock, production and warehouse areas, exposure to vehicles for loading/unloading, and exposure to vehicle maintenance.

Experience/Qualifications

• High school diploma or equivalent; Bachelor's degree in related field preferred or equivalent experience.
• Two years of service and route-based industry experience, with proven track record for growing customer accounts
• Previous profit and loss accountability and/or contract-managed service experience preferred
• Significant customer interface and service experience
• Production planning, maintenance, or warehouse operations experience preferred.

License Requirements/Certifications

• Must be DOT-certified
• Driver's license
• Automobile insurance on personal vehicle

Successful completion of criminal background, motor vehicle record, and drug screen checks. Open to relocation for advancement opportunities.