Territory Growth Leader: Route Sales & Coaching

Colonial Group; San Jose (CA); On-site; USD 79,000 - 85,000; Full time

Job summary

Vestis is seeking a Territory Manager to oversee an assigned service territory with direct supervision of Route Sales Representatives. You will champion safety, drive growth, and ensure customer satisfaction while coordinating with service and general management.

The role requires strong leadership, negotiation, and communication skills, with frequent travel to support on-site customer visits and account development. Open to relocation for advancement opportunities.

Qualifications

• Two years of service and route-based industry experience.
• Previous profit and loss accountability and/or contract-managed service experience preferred.
• Significant customer interface and service experience.

Responsibilities

• Promote and sustain a safety culture.
• Coach and develop Route Sales Representatives in your territory.
• Report to Service Manager or Sr. Territory Manager; align with General Manager when needed.
• Foster a pervasive sales culture via TIG and Shared Lead programs.
• Assist in new account installations as directed by management.
• Manage day-to-day customer service programs for the territory.
• Visit required customers quarterly to review growth and opportunities.
• Ensure RSRs respond to service requests in a timely manner.
• Lead by example with clear expectations for customer service.
• Travel up to 60% with service professionals for on-site observations.
• Follow up on accounts in jeopardy and resolve service concerns promptly.
• Negotiate and secure renewal agreements protecting pricing & profitability.
• Recruit, select and hire Route Sales employees.
• Hold weekly in-person meetings with each RSR to review trends and opportunities.
• Deliver training to improve customer retention and service goals.
• Maintain daily contact with RSRs to resolve pending items.
• Attend meetings and complete administrative work to improve customer satisfaction.
• Coordinate collections for accounts receivable.
• Protect and manage merchandise control processes.
• Investigate and report accidents or incidents within 24 hours.

Skills

Interpersonal skills

Negotiation

Customer service

MS Office

Sales experience

Management / leadership

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Vestis is seeking a Territory Manager to oversee an assigned service territory with direct supervision of Route Sales Representatives. You will champion safety, drive growth, and ensure customer satisfaction while coordinating with service and general management.

The role requires strong leadership, negotiation, and communication skills, with frequent travel to support on-site customer visits and account development. Open to relocation for advancement opportunities.