Territory Growth & Route Sales Leader

Colonial Group; California (MO); On-site; USD 79,000 - 85,000; Full time

Job summary

Vestis is seeking a Territory Manager to oversee an assigned service territory, guiding Route Sales Representatives and ensuring safety, service levels, and growth. The role emphasizes coaching, customer retention, and effective account management across the territory.

Responsibilities include leading by example, coordinating with leadership, visiting customers quarterly, and driving renewal opportunities while maintaining profitability.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred or equivalent experience.
• Two years of service/route-based industry experience with track record of growing customer accounts.
• Experience with profit and loss accountability and/or contract-managed service preferred.
• Significant customer interface and service experience.

Responsibilities

• Promote and sustain a safety culture.
• Coach and develop Route Sales Representatives in the territory.
• Report to Service Manager or Sr. Territory Manager; collaborate with General Manager as needed.
• Foster a pervasive sales culture via TIG and Shared Lead programs.
• Assist in new account installations as directed by leadership.
• Manage day-to-day customer service programs for the territory.
• Visit required customers quarterly to review growth and service opportunities.
• Ensure RSRs respond to and resolve service requests timely.
• Set clear expectations for customer service and lead by example.
• Spend 60% of time traveling with service professionals on route observations and visits.
• Follow up on accounts in jeopardy and resolve service concerns expeditiously.
• Negotiate and secure renewal agreements protecting pricing and profitability.
• Recruit, select and hire Route Sales employees.
• Hold weekly in-person meetings with each RSR to review trends and opportunities.
• Deliver and participate in training to ensure retention and service goals.
• Maintain daily contact with RSRs to address pending items and resolutions.
• Attend meetings and complete administrative work to improve customer satisfaction.
• Coordinate collections for accounts receivable.
• Protect and manage merchandise control processes.
• Investigate and report accidents or incidents within 24 hours.

Skills

Interpersonal skills

Analytical skills

Communication skills

Customer service

Negotiation

MS Office proficient

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

MS Office

Job description

Vestis is seeking a Territory Manager to oversee an assigned service territory, guiding Route Sales Representatives and ensuring safety, service levels, and growth. The role emphasizes coaching, customer retention, and effective account management across the territory.

Responsibilities include leading by example, coordinating with leadership, visiting customers quarterly, and driving renewal opportunities while maintaining profitability.