Territory Growth Manager, Route Sales & Coaching

Vestis Services; Riverside (CA); On-site; USD 79,000 - 85,000; Full time

Job summary

Vestis, a leading provider of uniforms and workplace solutions, seeks a Territory Manager for California. You will oversee route representatives, drive safety, and grow customer accounts while delivering exceptional service.

The role requires frequent travel and hands-on leadership across sales and service teams. Based in Riverside, CA, you should have experience in service/route environments, strong negotiation and people-management skills, and a proven customer-growth track record.

Qualifications

• Strong interpersonal, analytical, communication, and customer service skills.
• Experience in sales or customer-facing roles.
• Proficiency with MS Office software.
• Ability to coach and develop Route Sales Representatives.

Responsibilities

• Promote and sustain a safety culture.
• Coach and develop Route Sales Representatives (RSRs).
• Report to Service Manager or Sr. Territory Manager; if neither, to General Manager.
• Create a pervasive sales culture through TIG and Shared Lead programs.
• Assist in new account installations as directed.
• Manage day-to-day activities of customer service programs for the territory.
• Visit all required customers each quarter to review growth opportunities.
• Ensure RSRs respond to and resolve service requests timely.
• Set clear expectations for customer service and lead by example.
• Spend 60% of time traveling with service professionals for observations.
• Follow up on accounts in jeopardy and resolve service concerns quickly.
• Negotiate and secure renewal agreements with customers.
• Recruit, select, and hire Route Sales employees.
• Hold weekly in-person meetings with each RSR to review trends.
• Deliver and participate in training to ensure retention goals.
• Daily contact with RSRs to address pending items.
• Attend meetings and complete administrative work for customer satisfaction.
• Coordinate collections for accounts receivable.
• Protect and manage merchandise control processes.
• Investigate and report accidents within 24 hours.

Skills

Interpersonal skills

Analytical skills

Communication skills

Negotiation

Customer service

MS Office

Sales experience

Education

High school diploma

Bachelor's degree preferred

Job description

Vestis, a leading provider of uniforms and workplace solutions, seeks a Territory Manager for California. You will oversee route representatives, drive safety, and grow customer accounts while delivering exceptional service.

The role requires frequent travel and hands-on leadership across sales and service teams. Based in Riverside, CA, you should have experience in service/route environments, strong negotiation and people-management skills, and a proven customer-growth track record.