Territory Field Account Manager

Relx Plc; California City (CA); On-site; USD 66,000 - 109,000; Full time

Job summary

Relx PLC in the United States seeks an experienced account manager to maintain relationships with small- to mid-sized customers, drive retention and growth, and occasionally lead small sales teams.

You will manage key accounts, clarify customer needs, develop contact plans, and coordinate product launches and campaigns, with a base pay range and variable pay depending on performance.

Qualifications

• Experienced practitioner able to work unsupervised (13 months to 3 years)
• Basic experience of coordinating the work of others (4 to 6 months)
• Strong customer-focused and relationship-building capabilities
• Proven ability to develop and execute account management plans
• Ability to identify and respond to customer buying influences and objections
• Experience presenting product launches and managing campaigns

Responsibilities

• Maintain relationships with customers, including small- to medium-sized companies, or by supervising an account management team.
• Set objectives for sales calls/meetings; present materials to customers; assess interest and information gaps.
• Act as first point of contact for customer queries and complaints; coordinate resolutions with internal teams.
• Develop and implement a customer contact plan to communicate product launches and engage customers in sales campaigns.
• Identify potential customers and opportunities from referrals, trade shows, and existing networks; propose products and configurations.

Skills

Customer-Focused Approach

Strengthens Customer Connections

Account/Client Management

Initiates Compelling Sales Convers

Knows the Buying Influences

Manages Buyer Indifference

Builds Rapport

Understands Customer Needs

Understands the Buying Process

Manages Resistance

Understands Issues/Motivations

In-Depth Questioning

Maintains the Relationship

U.S. National Base Pay Range

Job description

Relx PLC in the United States seeks an experienced account manager to maintain relationships with small- to mid-sized customers, drive retention and growth, and occasionally lead small sales teams.

You will manage key accounts, clarify customer needs, develop contact plans, and coordinate product launches and campaigns, with a base pay range and variable pay depending on performance.