Key Account Growth & Retention Manager

LexisNexis Reed Tech; California; On-site; USD 66,000 - 109,000; Full time

Job summary

LexisNexis Reed Tech is seeking an experienced account manager to nurture client relationships and drive growth across a medium-sized territory. You may lead a small team or work independently, using well-established sales materials to articulate value and close opportunities.

The role emphasizes proactive client engagement, opportunity identification, and effective cross-functional collaboration to ensure customer success and retention in a competitive market.

Qualifications

• Experience managing client accounts and driving retention.
• Ability to lead small sales teams or coordinate teammates.
• Comfort presenting to customers using standard materials.
• Aptitude for identifying opportunities and mapping them to product offerings.

Responsibilities

• Maintain relationships with customers, including small- to medium-sized companies, whether personally or by supervising an account management team.
• Set clear objectives for each sales call or meeting; present using standard materials and ask questions to gauge interest.
• Develop and implement a customer contact plan to communicate product launches and engage customers in sales campaigns.
• Develop and implement a customer contact plan to build new relationships and respond to queries and complaints to ensure satisfaction.
• Identify potential customers from referrals, trade shows, and conferences; propose products that meet stated needs and invite purchases at standard terms.
• Identify, report, and escalate noncompliance with policies or codes of conduct within the team.
• Maintain relationships and trust within buying centers, aligning the sales process with customer needs.
• Address buyer resistance and adapt the approach to enable positive outcomes.
• Develop rapport quickly and sustain long-term professional relationships.
• Understand customer needs and motivations to inform the sales strategy.
• Maintain a clear understanding of the buying process and key influencers.

Skills

Account management

Sales conversations

Customer focus

Relationship building

Communication

Job description

LexisNexis Reed Tech is seeking an experienced account manager to nurture client relationships and drive growth across a medium-sized territory. You may lead a small team or work independently, using well-established sales materials to articulate value and close opportunities.

The role emphasizes proactive client engagement, opportunity identification, and effective cross-functional collaboration to ensure customer success and retention in a competitive market.