Territory EdTech Customer Success Consultant

Cengage Group; Seattle (WA); On-site; USD 67,000 - 87,000; Full time

Job summary

Cengage, a global education technology company, is seeking a Customer Success Consultant to partner with customers in Mississippi and Tennessee, ensuring adoption and value from our learning platforms.

You will build relationships, manage renewals, and craft success plans while guiding customers through training and solution usage. Travel 20-30% is required; Bachelor’s degree preferred and 5+ years in sales or customer success.

Qualifications

• Proven ability to build durable relationships with customers.
• Strong communication and presentation skills.
• Ability to translate data into actionable insights.
• Ability to explain technical concepts in business terms.

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Customer success

Relationship management

Communication skills

Data analysis

Technical explanation

Education

Bachelor’s degree preferred

5+ years in Sales or Customer Success

Educational Technology or Higher Education experience

Familiarity with LMS

Tools

CRM software

LMS

Job description

Cengage, a global education technology company, is seeking a Customer Success Consultant to partner with customers in Mississippi and Tennessee, ensuring adoption and value from our learning platforms.

You will build relationships, manage renewals, and craft success plans while guiding customers through training and solution usage. Travel 20-30% is required; Bachelor’s degree preferred and 5+ years in sales or customer success.