EdTech Customer Success Consultant | Growth & Renewals

Cengage; Tennessee; Hybrid; USD 67,000 - 88,000; Full time

Benefits offered by this job

Travel 20-30%

Total rewards package

Job summary

Cengage is seeking a Customer Success Consultant to partner with education customers across the United States, including Tennessee. You will drive adoption, ensure desired outcomes, and renew accounts while navigating a dynamic edtech landscape.

You will develop success plans, provide training, and advocate for customers during issue resolution. Expect 20-30% travel and a comprehensive total rewards package.

Qualifications

• Proven ability to quickly learn and master new systems and applications.
• Excellent communication and presentation skills.
• Strong analytical skills with the ability to translate data into actionable insights.
• Ability to explain technical concepts in a clear, business-friendly manner.
• Skilled at managing and prioritizing multiple customer needs simultaneously.

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout the customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Learn new systems

Communication skills

Analytical skills

Explain technical concepts

Multitasking

Education

Bachelor’s degree preferred

Job description

Cengage is seeking a Customer Success Consultant to partner with education customers across the United States, including Tennessee. You will drive adoption, ensure desired outcomes, and renew accounts while navigating a dynamic edtech landscape.

You will develop success plans, provide training, and advocate for customers during issue resolution. Expect 20-30% travel and a comprehensive total rewards package.