Education Tech Customer Success Partner | Growth & Renewals

Cengage Group

Newark (NJ)

On-site

USD 67,000 - 87,000

Full time

9 days ago

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Job summary

Cengage is seeking a Customer Success Consultant to partner with our education technology customers in Mississippi and Tennessee. You will drive adoption of Cengage solutions, renew and expand relationships, and help customers realize their goals through tailored success plans.

In this role you will provide proactive training, translate data into insights, and advocate for customers during issue resolution.

Qualifications

Bachelor’s degree preferred.
5+ years of experience in a Sales or Customer Success role.
Experience in Educational Technology or Higher Education.
Familiarity with the Higher Education landscape, including LMS.
Travel between 20-30% by air and car.

Responsibilities

Act as the designated point of contact for customers, building strong relationships throughout the customer lifecycle.
Achieve and/or exceed established revenue targets by retaining and renewing customers.
Develop and implement tailored success plans that align with customer goals and increase product usage.
Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
Conduct regular health checks to assess value realization and identify opportunities for growth.
Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.