EdTech Customer Success Specialist – Growth & Renewal

Cengage Group; Little Rock (AR); On-site; USD 67,000 - 87,000; Full time

Job summary

Cengage is seeking a Customer Success Consultant to partner with customers in Mississippi and Tennessee, driving adoption of our education technology and ensuring long-term value. You will manage relationships, renewals, and tailored success plans while championing customer needs.

The role emphasizes training, data-driven guidance, and proactive issue resolution to maximize product usage and outcomes. Travel 20-30% is required to engage customers effectively.

Qualifications

• Proven ability to quickly learn and master new systems and applications.
• Excellent communication and presentation skills.
• Strong analytical skills with the ability to translate data into actionable insights.
• Ability to explain technical concepts in a clear, business-friendly manner.
• Skilled at managing and prioritizing multiple customer needs simultaneously.

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Learn new systems

Excellent communication

Analytical thinking

Explain tech concepts

Multitask management

Education

Bachelor’s degree preferred

5+ years experience

Tools

MindTap

Job description

Cengage is seeking a Customer Success Consultant to partner with customers in Mississippi and Tennessee, driving adoption of our education technology and ensuring long-term value. You will manage relationships, renewals, and tailored success plans while championing customer needs.

The role emphasizes training, data-driven guidance, and proactive issue resolution to maximize product usage and outcomes. Travel 20-30% is required to engage customers effectively.