Strategic EdTech Customer Success Partner

Cengage Group; Denver (CO); On-site; USD 67,000 - 87,000; Full time

Job summary

Cengage Group is seeking a Customer Success Consultant to serve as a strategic partner to customers in Mississippi and Tennessee. You will ensure customers achieve outcomes through effective use of Cengage technology, driving adoption and long-term value.

Responsibilities include building enduring relationships, renewing revenue, and developing tailored success plans while training customers and guiding data-driven decisions. Some travel is required to meet client needs and growth opportunities.

Qualifications

• Bachelor’s degree preferred.
• 5+ years in Sales or Customer Success.
• Experience in Educational Technology or Higher Education.
• Familiarity with the Higher Education landscape, including LMS.
• Travel 20-30% by air and car.

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout the customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Learn new systems

Communication

Analytical skills

Explain tech concepts

Multitasking

Education

Bachelor’s degree

Tools

LMS familiarity

Job description

Cengage Group is seeking a Customer Success Consultant to serve as a strategic partner to customers in Mississippi and Tennessee. You will ensure customers achieve outcomes through effective use of Cengage technology, driving adoption and long-term value.

Responsibilities include building enduring relationships, renewing revenue, and developing tailored success plans while training customers and guiding data-driven decisions. Some travel is required to meet client needs and growth opportunities.