Strategic EdTech Customer Success Partner

Cengage Group; Chicago (IL); On-site; USD 67,000 - 88,000; Full time

Job summary

Cengage Group is hiring a Customer Success Consultant to serve as a strategic partner and trusted advisor for customers in Tennessee, with a goal to drive adoption and long-term value across our LearnTech solutions. The role will require building strong relationships and delivering success plans that align with customer objectives.

The position emphasizes revenue retention, renewals, and proactive guidance, with travel of 20-30% as needed; we welcome qualified candidates across the United

Qualifications

• Proven ability to quickly learn and master new systems and applications.
• Excellent communication and presentation skills.
• Strong analytical skills with the ability to translate data into actionable insights.
• Ability to explain technical concepts in a clear, business-friendly manner.
• Skilled at managing and prioritizing multiple customer needs simultaneously.

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Learning new systems

Communication skills

Analytical skills

Explain technical concepts

Multitasking

Education

Bachelor’s degree preferred

Job description

Cengage Group is hiring a Customer Success Consultant to serve as a strategic partner and trusted advisor for customers in Tennessee, with a goal to drive adoption and long-term value across our LearnTech solutions. The role will require building strong relationships and delivering success plans that align with customer objectives.

The position emphasizes revenue retention, renewals, and proactive guidance, with travel of 20-30% as needed; we welcome qualified candidates across the United