Strategic EdTech Customer Success Consultant

Cengage Group; Madison (WI); On-site; USD 67,000 - 87,000; Full time

Job summary

Cengage Group is seeking a Customer Success Consultant to serve as a strategic partner for customers in Mississippi and Tennessee. You will drive adoption of Cengage technology, renewals, and long-term value while managing relationships across the customer lifecycle.

The role requires travel 20-30% and builds on your ability to translate data into actionable insights, explain technical concepts, and deliver proactive training to customers.

Qualifications

• Bachelor’s degree preferred.
• 5+ years of experience in a Sales or Customer Success role.
• Experience in Educational Technology or Higher Education.
• Familiarity with the Higher Education landscape, including Learning Management Systems (LMS).
• Willingness to travel 20-30% by air and car.

Responsibilities

• Act as the designated point of contact for customers, building strong relationships.
• Achieve and/or exceed established revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives and usage data.
• Advocate for customers during resolution of high-severity issues.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Learn quickly

Communication

Presentation skills

Data analysis

Explain concepts

Multi-tasking

Education

Bachelor’s degree preferred

Tools

LMS

Job description

Cengage Group is seeking a Customer Success Consultant to serve as a strategic partner for customers in Mississippi and Tennessee. You will drive adoption of Cengage technology, renewals, and long-term value while managing relationships across the customer lifecycle.

The role requires travel 20-30% and builds on your ability to translate data into actionable insights, explain technical concepts, and deliver proactive training to customers.