Strategic EdTech Customer Success Consultant

Cengage; Memphis (TN); On-site; USD 67,000 - 87,000; Full time

Job summary

Cengage is seeking a Customer Success Consultant to serve as a strategic partner for customers in Mississippi and Tennessee. You will help customers achieve desired outcomes through effective use of Cengage technology, drive adoption, and create long-term value.

In this role, you will act as the primary contact, maintain strong relationships, and focus on retention, renewals, and growth opportunities across the customer lifecycle.

Qualifications

• Ability to quickly learn and master new systems and applications.
• Excellent communication and presentation skills.
• Strong analytical skills with the ability to translate data into actionable insights.
• Ability to explain technical concepts in a clear, business-friendly manner.
• Skilled at managing and prioritizing multiple customer needs simultaneously.

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Learn new systems

Communication

Analytics & data insight

Explain technical concepts

Multi-task customer needs

Education

Bachelor’s degree preferred

Job description

Cengage is seeking a Customer Success Consultant to serve as a strategic partner for customers in Mississippi and Tennessee. You will help customers achieve desired outcomes through effective use of Cengage technology, drive adoption, and create long-term value.

In this role, you will act as the primary contact, maintain strong relationships, and focus on retention, renewals, and growth opportunities across the customer lifecycle.