Strategic EdTech Success Partner

Cengage Group; Omaha (NE); On-site; USD 67,000 - 87,000; Full time

Job summary

Cengage Group is seeking a Customer Success Consultant to act as a strategic partner for customers in Mississippi and Tennessee. The role focuses on ensuring customers realize value from Cengage technology, driving adoption, and delivering long-term outcomes.

Responsibilities include building strong relationships, renewing customers, developing success plans, and providing proactive guidance. Travel of 20-30% is required; a bachelor’s degree is preferred and 5+ years in sales or customer success

Qualifications

• Proven ability to quickly learn and master new systems and applications.
• Excellent communication and presentation skills.
• Strong analytical skills with the ability to translate data into actionable insights.
• Ability to explain technical concepts in a clear, business-friendly manner.
• Skilled at managing and prioritizing multiple customer needs simultaneously.

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Quick learning

Communication skills

Analytical skills

Explain technical concepts

Multi-task prioritization

Education

Bachelor’s degree (preferred)

Tools

MindTap

LMS

Job description

Cengage Group is seeking a Customer Success Consultant to act as a strategic partner for customers in Mississippi and Tennessee. The role focuses on ensuring customers realize value from Cengage technology, driving adoption, and delivering long-term outcomes.

Responsibilities include building strong relationships, renewing customers, developing success plans, and providing proactive guidance. Travel of 20-30% is required; a bachelor’s degree is preferred and 5+ years in sales or customer success