EdTech Customer Success Consultant - Growth & Renewals

Cengage Group; Wichita (KS); On-site; USD 67,000 - 87,000; Full time

Job summary

Cengage, a global edtech company, seeks a Customer Success Consultant to partner with customers in Mississippi and Tennessee, ensuring they realize value from our technology.

You will own relationships, advocate for customers, drive renewals, and design tailored success plans backed by usage data and proactive training.

The role requires a Bachelor’s degree (preferred), 5+ years in Sales or Customer Success, familiarity with LMS, and travel of 20–30% by air or car.

Qualifications

• Bachelor’s degree preferred.
• 5+ years of experience in a Sales or Customer Success role.
• Experience in Educational Technology or Higher Education.
• Familiarity with the Higher Education landscape, including Learning Management Systems (LMS).
• Requirement to travel 20-30% by air and car

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Rapid learning

Communication skills

Analytical mindset

Explain technical concepts

Multi-tasking

Education

Bachelor’s degree preferred

Job description

Cengage, a global edtech company, seeks a Customer Success Consultant to partner with customers in Mississippi and Tennessee, ensuring they realize value from our technology.

You will own relationships, advocate for customers, drive renewals, and design tailored success plans backed by usage data and proactive training.

The role requires a Bachelor’s degree (preferred), 5+ years in Sales or Customer Success, familiarity with LMS, and travel of 20–30% by air or car.