Territory EdTech Success Consultant

Cengage Group; Detroit (MI); On-site; USD 67,000 - 87,000; Full time

Job summary

Cengage Group, a global education technology company, is hiring a Customer Success Consultant to partner with customers in Mississippi and Tennessee. You will drive adoption of Cengage technology, build success plans, and renewals while guiding customers through training and usage data.

The role emphasizes relationship management, data-driven insights, and proactive issue resolution. Expect travel 20–30% by air and car in the Mississippi/Tennessee region.

Qualifications

• Proven ability to quickly learn and master new systems and applications.
• Excellent communication and presentation skills.
• Strong analytical skills with the ability to translate data into actionable insights.
• Ability to explain technical concepts in a clear, business-friendly manner.
• Skilled at managing and prioritizing multiple customer needs simultaneously.

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout the customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Learn new systems

Communication skills

Analytical thinking

Explain technical concepts

Multi-task management

Education

Bachelor’s degree preferred

Job description

Cengage Group, a global education technology company, is hiring a Customer Success Consultant to partner with customers in Mississippi and Tennessee. You will drive adoption of Cengage technology, build success plans, and renewals while guiding customers through training and usage data.

The role emphasizes relationship management, data-driven insights, and proactive issue resolution. Expect travel 20–30% by air and car in the Mississippi/Tennessee region.