Territory Dealer Success Specialist II

Cox Enterprises, Inc.; Sarasota (FL); Remoto; USD 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Cox Enterprises, Inc. is seeking a Dealer Services Specialist II to cultivate client relationships, provide strategic guidance, and coordinate across multiple business units within a defined territory.

The role requires onsite engagement twice monthly and regular dealership visits, with strong emphasis on problem solving and client satisfaction. The candidate will coordinate with sales, dealer services, and trade desk teams to ensure a unified approach, educating clients on tools and marketplace

Competenze

• High School Diploma or GED with 3 years' related field experience or equivalent combination.
• Strong verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to build strong business relationships and collaborate.
• Experience with problem solving and de-escalation.
• Excellent communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Bachelor's degree in related discipline is preferred.

Mansioni

• Cultivate and nurture client relationships with proactive engagement and tailored solutions.
• Collaborate with sales, mobile inspections, dealer services, and trade desk teams for unified client service.
• Act as liaison between clients and internal units, driving issue resolution from start to finish.
• Use industry insights and market data to provide strategic dealer recommendations.
• Educate clients on marketplace policies and tools to maximize success.
• Prioritize tasks, maintain professionalism, and respond promptly to care issues.

Conoscenze

Verbal and written communication

Organizational skills

Analytical skills

Relationship building

Problem solving

De-escalation skills

Interpersonal skills

Teamwork

Formazione

High School Diploma or GED

Bachelor's degree in related discipline (preferred)

Descrizione del lavoro

Cox Enterprises, Inc. is seeking a Dealer Services Specialist II to cultivate client relationships, provide strategic guidance, and coordinate across multiple business units within a defined territory.

The role requires onsite engagement twice monthly and regular dealership visits, with strong emphasis on problem solving and client satisfaction. The candidate will coordinate with sales, dealer services, and trade desk teams to ensure a unified approach, educating clients on tools and marketplace