Territory Dealer Services & Solutions Specialist

Cox Automotive Inc.; Sarasota (FL); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Paid time off

Holidays

Bereavement leave

Vote/holiday leave

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive Inc. is seeking a Dealer Services Specialist II to strengthen client relationships across Manheim channels. You will coordinate sales efforts, leverage data for successful transactions, and educate clients and colleagues to maximize platform value.

Ideal candidates will navigate a matrix organization, build partnerships with business units, and deliver consistent service levels. The role requires onsite work with dealerships and mobility partners within the assigned territory.

Qualifications

• HS diploma or GED with 3 years in a related field, or 5 years' experience.
• Strong verbal and written communication abilities.
• Excellent organizational and analytical skills with attention to detail.
• Ability to build robust business relationships.
• Problem solving and de-escalation capabilities.
• Proactive, professional communication and interpersonal skills.
• Ability to work both independently and as part of a team.

Responsibilities

• Cultivate and nurture client relationships with proactive engagement and tailored solutions.
• Collaborate with sales, mobile inspections, dealer services, and trade desk teams for unified client service.
• Serve as a liaison; drive responsiveness, follow-through, and autonomous issue resolution.
• Provide consultative guidance using market insights and vehicle valuation data.
• Coach clients to use our tools effectively and educate on marketplace policies.
• Prioritize tasks professionally and address customer care issues promptly.

Skills

Verbal and written skills

Organizational skills

Analytical skills

Relationship building

Problem solving

Communication skills

Independence / teamwork

Education

High School Diploma or GED

Bachelor's degree (preferred)

Job description

Cox Automotive Inc. is seeking a Dealer Services Specialist II to strengthen client relationships across Manheim channels. You will coordinate sales efforts, leverage data for successful transactions, and educate clients and colleagues to maximize platform value.

Ideal candidates will navigate a matrix organization, build partnerships with business units, and deliver consistent service levels. The role requires onsite work with dealerships and mobility partners within the assigned territory.