Bilingual Dealer Services Specialist II – Hybrid

Cox Communications; Miami (FL); Hybrid; USD 46,000 - 69,000; Full time

Job summary

Cox Automotive is seeking a Dealer Services Specialist II to cultivate strong client relationships, guide dealers with market insights, and coordinate across sales, dealer services, and trade desk teams. This hybrid role requires bilingual English/Spanish capabilities and frequent in-person engagement at auction locations and dealerships within the assigned territory.

The position emphasizes proactive client engagement, problem solving, and the ability to navigate a matrix organization to

Qualifications

• Minimum High School Diploma/GED and 3 years’ experience in a related field.
• The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years’ experience in a related field.
• Strong verbal and written skills.
• Strong organizational skills.
• Strong analytical skills and attention to detail.
• Ability to build strong business relationships.
• Problem solving and de-escalation skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Cultivate and nurture strong relationships with clients through proactive engagement and tailored solutions.
• Utilize industry insights and product knowledge to provide valuable guidance and recommendations.
• Partner with sales, mobile inspections, dealer services, and trade desk teams for a unified client approach.
• Act as a liaison between clients and internal units with responsiveness and ownership.
• Coordinate efforts to address client needs and exceed expectations.
• Provide consultative dialogue with dealers on sales performance using market insights.
• Coach clients to utilize our tools for maximum effectiveness and satisfaction.
• Educate clients on marketplace policies to ensure compliance and success.

Skills

Communication skills

Verbal skills

Written skills

Relationship building

Problem solving

Team player

Analytical skills

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Job description

Cox Automotive is seeking a Dealer Services Specialist II to cultivate strong client relationships, guide dealers with market insights, and coordinate across sales, dealer services, and trade desk teams. This hybrid role requires bilingual English/Spanish capabilities and frequent in-person engagement at auction locations and dealerships within the assigned territory.

The position emphasizes proactive client engagement, problem solving, and the ability to navigate a matrix organization to