Dealer Services Specialist II: Client Success & Sales Liaison

Cox Enterprises, Inc.; Bordentown (NJ); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Job summary

Cox Automotive in Bordentown, NJ seeks a Dealer Services Specialist II to build strong dealer relationships, provide consultative support, and coordinate sale processes at the Manheim NJ location.

You will work with sales teams and internal departments to educate dealers on auction processes and services, using data and market trends to improve performance and ensure timely, courteous client service.

Qualifications

• HS diploma or GED with 3–5 years in a related field.
• Bachelor's degree is preferred.
• Strong verbal and written communication.
• Ability to build strong business relationships.
• Problem-solving and de-escalation skills.
• Strong organizational skills.
• Knowledge of Salesforce, AS400, Workbench and Excel preferred.

Responsibilities

• Cultivate and nurture client relationships with proactive engagement and tailored solutions.
• Partner with outside sales teams to ensure a unified client service approach.
• Act as a liaison between clients and internal departments, resolving issues end-to-end.
• Serve as a sales agent for assigned accounts at a site location or market center.
• Discuss dealer sales performance using data to provide strategic recommendations.
• Coordinate sale vehicle run processes and monitor auctions for assigned clients.
• Provide personalized coaching to educators clients on tools and marketplace policies.
• Leverage valuation and sales trend data to facilitate transactions between buyers and sellers.
• Educate clients on auction processes and upsell Cox Automotive services.
• Prioritize tasks with professionalism to maintain strong client relationships.

Skills

Verbal & written communication

Relationship building

Problem solving

De-escalation skills

Organizational skills

Education

High School Diploma/GED

Bachelor's degree preferred

Tools

Salesforce

AS400

Workbench

Excel

Job description

Cox Automotive in Bordentown, NJ seeks a Dealer Services Specialist II to build strong dealer relationships, provide consultative support, and coordinate sale processes at the Manheim NJ location.

You will work with sales teams and internal departments to educate dealers on auction processes and services, using data and market trends to improve performance and ensure timely, courteous client service.