Dealer Services Specialist II - Strategic Client Partner

Cox Enterprises; Wilmington (NC); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Cox Enterprises seeks a Dealer Services Specialist II to build and maintain relationships with dealers and commercial clients in a hybrid role. You will collaborate with the national sales team, auction representatives, and market center staff to provide consultative support and tailored solutions.

The ideal candidate has strong communication, organizational, and problem-solving skills, with experience in CRM tools and sales processes, and a willingness to travel within the market center as

Qualifications

• High School Diploma or GED required; 3+ years in related field or 5+ years with equivalent experience.
• Bachelor’s degree in related discipline preferred.
• Strong verbal and written communication skills are essential.
• Ability to build strong business relationships and manage expectations.
• Solid problem solving and de-escalation abilities; well organized.
• Proficient with Salesforce, AS400, Workbench and Excel preferred.

Responsibilities

• Cultivate relationships with clients and tailor solutions based on needs and industry trends.
• Partner with outside sales teams for a unified client approach and coordinated strategies.
• Primary contact for resolving complex client issues across accounts with various stakeholders.
• Act as liaison between clients and internal departments; ensure responsiveness and ownership.
• Serve as a sales agent for assigned accounts at sites or market centers; provide consultative support.
• Engage dealers with dialogue on sales performance; use data to enhance efficiency and tactics.
• Assist with customer care inquiries and escalate when necessary; understand vehicle needs and processes.

Skills

Verbal and written communication

Relationship building

Problem solving

De-escalation

Organizational skills

Education

High School Diploma/GED

Bachelor’s degree preferred

Tools

Salesforce

AS400

Workbench

Excel

Job description

Cox Enterprises seeks a Dealer Services Specialist II to build and maintain relationships with dealers and commercial clients in a hybrid role. You will collaborate with the national sales team, auction representatives, and market center staff to provide consultative support and tailored solutions.

The ideal candidate has strong communication, organizational, and problem-solving skills, with experience in CRM tools and sales processes, and a willingness to travel within the market center as