Territory Customer Service Manager — Grow Accounts & Lead Routes

Vestis Corporation; Hibbing (MN); On-site; USD 70,000 - 90,000; Full time

Job summary

Vestis Corporation in Hibbing, MN seeks a Customer Service Manager to oversee territory operations, coach route representatives, and ensure top-tier customer service. You will drive safety culture, manage service quality, and collaborate with management to grow accounts and renewals across assignments.

The role requires leadership, strong communication, and the ability to travel a significant portion of time to support field teams and customers.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Two years of service/route-based experience with growth of customer accounts.
• DOT-certified and valid driver's license.
• Strong interpersonal and communication skills.
• Experience in profit and loss accountability or contract service preferred.

Responsibilities

• Promote and sustain a safety culture.
• Coach and develop Route Sales Representatives.
• Manage day-to-day customer service activities in the territory.
• Visit customers quarterly to review growth and opportunities.
• Negotiate renewals and protect pricing.
• Recruit and hire Route Sales employees.
• Ensure timely responses to service requests.
• Coordinate collections for accounts receivable.

Skills

Safety leadership

Coaching & development

Team management

Customer service

Negotiation skills

Education

High school diploma

Bachelor’s degree preferred

Tools

MS Office

CRM software

Job description

Vestis Corporation in Hibbing, MN seeks a Customer Service Manager to oversee territory operations, coach route representatives, and ensure top-tier customer service. You will drive safety culture, manage service quality, and collaborate with management to grow accounts and renewals across assignments.

The role requires leadership, strong communication, and the ability to travel a significant portion of time to support field teams and customers.