Territory Account Manager: Growth & Renewals

Otis Elevator Co.; Charlotte (NC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, vision coverage

Paid vacation and holidays

Life insurance and disability coverage

Tuition reimbursement

Bonus opportunities for service

Job summary

Otis Elevator Company in Charlotte, NC is seeking a Senior Associate, Account Manager to drive territory sales, margin growth and customer satisfaction. You will serve as a technical sales consultant to customers in the Charlotte area and manage renewals of maintenance agreements.

Ideal candidates have 2–4 years in outside sales or related fields, strong written and verbal communication, and a customer‑centric, self‑motivated approach.

Qualifications

• 2–4 years outside sales or related experience.
• Ability to work in a highly team‑oriented, dynamic environment.
• Strong written and verbal communication with internal and external customers.
• Customer-centric with a strong desire to achieve satisfaction.
• Self-motivated and able to manage multiple projects.
• Comfortable in a technical environment using Microsoft software.
• Strong leadership, goal orientation, time management and organization.
• Bachelor's degree or equivalent work experience.

Responsibilities

• Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory.
• Retain and renew maintenance agreements by improving customer satisfaction via MFA program.
• Manage and nurture account relationships to drive renewals and repair opportunities.
• Conduct sales planners and needs assessment to inform account targeting.
• Assist with customer concern resolution with Operations (Service PM and Supervisor).
• Partner with branch sales team to identify business development opportunities.
• Communicate competitive feedback and market dynamics to improve solutions and messaging.
• Use Otis sales tools to track opportunities, pipeline, and forecast sales results.
• Manage opportunities in the CRM pipeline and provide accurate forecasting.

Skills

Outside sales

Communication

Customer focus

Self-motivation

Microsoft Office

Leadership

Time management

Education

Bachelor's degree or equivalent

Tools

CRM systems

Job description

Otis Elevator Company in Charlotte, NC is seeking a Senior Associate, Account Manager to drive territory sales, margin growth and customer satisfaction. You will serve as a technical sales consultant to customers in the Charlotte area and manage renewals of maintenance agreements.

Ideal candidates have 2–4 years in outside sales or related fields, strong written and verbal communication, and a customer‑centric, self‑motivated approach.