Territory Account Manager: Growth & Renewal Expert

Otis; Landover (MD); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

401(k) plan with company match

Paid vacation and holidays

Comprehensive medical, dental, vision

Job summary

Otis Elevator Company is seeking an Account Manager to drive territory sales, grow margins, and maintain high customer satisfaction in Southern DC and Southern Maryland. You will build relationships, manage renewals, and identify opportunities across installed bases while collaborating with operations and the sales team.

The role requires 1–4 years in outside sales or related fields, strong communication skills, and the ability to work in a technical environment with Microsoft software.

Qualifications

• 1–4 years of outside sales experience or related in property management/HVAC sales.
• Ability to work in a highly team-oriented, dynamic environment.
• Strong written and verbal communication to manage expectations with customers.
• Customer-centric with a strong desire to achieve satisfaction.
• Self-motivated and able to juggle multiple projects simultaneously.
• Comfortable in a technical environment using Microsoft software.
• Strong leadership, goal orientation and time management.

Responsibilities

• Prospect, build and maintain customer relationships; meet or exceed sales objectives; act as technical sales consultant for the territory.
• Retain and renew maintenance agreements by improving customer satisfaction through MFA program.
• Manage and nurture account relationships to drive renewals and repair opportunities.
• Conduct sales planners and needs assessments to inform targeting and expansion within installed base.
• Assist with customer concern resolution with Operations (Service Project Manager and Service Supervisor).
• Partner with branch business development sales team to identify opportunities.
• Provide competitive feedback and market insights to refine messaging and solutions.
• Use Otis sales tools to track opportunities, pipeline and forecast sales results.
• Manage opportunities in CRM and provide accurate forecasting.

Skills

Outside sales

Territory management

Customer relationships

Written and verbal communication

Self-motivation

Education

Bachelor’s degree or equivalent

Tools

CRM software

Microsoft Office

Job description

Otis Elevator Company is seeking an Account Manager to drive territory sales, grow margins, and maintain high customer satisfaction in Southern DC and Southern Maryland. You will build relationships, manage renewals, and identify opportunities across installed bases while collaborating with operations and the sales team.

The role requires 1–4 years in outside sales or related fields, strong communication skills, and the ability to work in a technical environment with Microsoft software.