Terminal Operations & Customer Care Specialist

20 Saia Motor Freight Line LLC; Greenville (NC); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Equal Opportunity Employer

Job summary

20 Saia Motor Freight Line LLC in Greenville, NC, is seeking a clerical and customer service-focused team member. You will manage documentation for terminal operations and assist drivers and customers to ensure smooth dispatch and accurate records.

The role emphasizes strong communication in English, basic Microsoft Office skills, and a willingness to work hours that may extend during peak periods. Equal Opportunity Employer.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend the English language to perform tasks, including conversations with customers and staff, and accurately complete reports.

Responsibilities

• Supports terminal operations through clerical and customer service activities.
• Prepares, prints, scans, and organizes documentation for terminal operations and dispatch.
• Maintains accurate filing and recordkeeping systems for shipments and terminal records.
• Bundles and distributes paperwork for outbound shipments in coordination with operations staff.
• Reviews outbound load paperwork to ensure accuracy before dispatch.
• Handles inbound calls and emails to resolve issues and provide a positive customer experience.
• Arranges dock pickups and dock drops for customers with operations staff.
• Provides support to drivers for the line haul department.

Skills

Customer service

English language

Education

High school diploma or GED

Tools

Microsoft Office

Job description

20 Saia Motor Freight Line LLC in Greenville, NC, is seeking a clerical and customer service-focused team member. You will manage documentation for terminal operations and assist drivers and customers to ensure smooth dispatch and accurate records.

The role emphasizes strong communication in English, basic Microsoft Office skills, and a willingness to work hours that may extend during peak periods. Equal Opportunity Employer.