Logistics Customer Care & Documentation Specialist

Saia Motor Freight Line LLC; Greenville (NC); On-site; USD 29,000 - 34,000; Full time

Job summary

Saia Motor Freight Line LLC in Greenville, NC is seeking a clerical/operator support role to assist terminal operations. The position handles documentation, dispatch support, and customer communications to ensure smooth daily operations.

Responsibilities include organizing paperwork, coordinating dock pickups/drops with staff, and assisting drivers while maintaining accurate records. Strong English reading/writing and basic software skills required.

Qualifications

• Must be at least 18 years of age.
• Authorized to work in the United States.
• Read, write, communicate and comprehend English to perform duties.

Responsibilities

• Prepare, print, scan, and organize documentation for terminal operations and dispatch.
• Maintain accurate filing and recordkeeping for shipments and terminal records.
• Bundle and distribute paperwork for outbound shipments with operations staff.
• Review outbound load paperwork for accuracy before dispatch.
• Handle inbound calls and emails to provide timely, positive customer experiences.

Skills

Customer service

Data entry

Phone etiquette

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia Motor Freight Line LLC in Greenville, NC is seeking a clerical/operator support role to assist terminal operations. The position handles documentation, dispatch support, and customer communications to ensure smooth daily operations.

Responsibilities include organizing paperwork, coordinating dock pickups/drops with staff, and assisting drivers while maintaining accurate records. Strong English reading/writing and basic software skills required.