Shipping & Customer Care Specialist

Saia; Greenville (NC); On-site; USD 29,000 - 34,000; Full time

Job summary

Saia in Greenville, NC, seeks a detail‑oriented clerical and customer service associate to support terminal operations. You will prepare, file, scan and organize shipment documents, coordinate with operations staff, and assist drivers with line haul tasks to ensure timely processing.

Requirements: high school diploma or GED, eligibility to work in the United States, and strong English communication. Transportation or customer service experience and basic Microsoft Office skills are preferred;

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend English to perform job tasks and paperwork.

Responsibilities

• Prepares, prints, scans, and organizes documentation for terminal operations and dispatch.
• Maintains accurate filing and recordkeeping systems for shipments and terminal records.
• Bundles and distributes paperwork for outbound shipments in coordination with operations staff.
• Reviews outbound load paperwork to ensure accuracy before dispatch.
• Handles inbound calls and emails to provide timely resolution and a positive customer experience.
• Arranges dock pickups and dock drops for customers in coordination with operations staff.
• Provides assistance and support to internal and external drivers for the line haul department.
• Identifies paperwork or process issues, escalating as needed to prevent delays and assists with administrative tasks.

Skills

Transportation experience

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia in Greenville, NC, seeks a detail‑oriented clerical and customer service associate to support terminal operations. You will prepare, file, scan and organize shipment documents, coordinate with operations staff, and assist drivers with line haul tasks to ensure timely processing.

Requirements: high school diploma or GED, eligibility to work in the United States, and strong English communication. Transportation or customer service experience and basic Microsoft Office skills are preferred;