Logistics Customer Care Specialist

saia; United States; On-site; USD 29,000 - 34,000; Full time

Job summary

Saia is seeking an organized clerical and customer service professional to support terminal operations. You will handle documentation, file records, and assist with paperwork for shipments while coordinating with drivers and operations teams.

Responsibilities include handling inquiries, ensuring accuracy of outbound/inbound paperwork, and supporting the line haul group. The role requires strong English communication and a high school diploma or GED.

Qualifications

• High school diploma or GED required.
• Authorized to work in the United States.
• Read, write, and communicate in English to perform job tasks and complete documents.

Responsibilities

• Prepare, print, scan, and organize documentation for terminal operations and dispatch.
• Maintain accurate filing and recordkeeping for shipments and terminal records.
• Bundle and distribute paperwork for outbound shipments with operations staff.
• Review outbound load paperwork for accuracy before dispatch.
• Handle inbound calls and emails to provide timely, positive customer experiences.
• Arrange dock pickups and drop-offs in coordination with operations staff.
• Assist drivers in the line haul department and provide support as needed.
• Identify paperwork or process issues and escalate to prevent delays.

Skills

Customer service

Data entry

Communication skills

English proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is seeking an organized clerical and customer service professional to support terminal operations. You will handle documentation, file records, and assist with paperwork for shipments while coordinating with drivers and operations teams.

Responsibilities include handling inquiries, ensuring accuracy of outbound/inbound paperwork, and supporting the line haul group. The role requires strong English communication and a high school diploma or GED.