Logistics Customer Care Specialist II

Saia Motor Freight Line LLC; Wichita Falls (TX); On-site; USD 30,000 - 37,000; Full time

Job summary

Saia Motor Freight Line LLC is hiring to support customers and terminal operations. You will manage communications, coordinate service activities, and deliver accurate documentation to strengthen customer relationships and efficiency.

The role involves handling calls, coordinating pickups/deliveries, reviewing dispatch paperwork, and assisting with billing and data entry. A high school diploma and English proficiency are required, with 2+ years in transportation or customer service preferred.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• Authorized to work in the United States.
• Read, write, and communicate in English to perform job duties.

Responsibilities

• Handles inbound calls and emails, schedules appointments, and addresses inquiries.
• Coordinates with terminal operations to optimize pickup and delivery times.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining records.
• Responds to customer requests across channels to resolve issues.

Skills

Communication

Customer service

English proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Saia Motor Freight Line LLC is hiring to support customers and terminal operations. You will manage communications, coordinate service activities, and deliver accurate documentation to strengthen customer relationships and efficiency.

The role involves handling calls, coordinating pickups/deliveries, reviewing dispatch paperwork, and assisting with billing and data entry. A high school diploma and English proficiency are required, with 2+ years in transportation or customer service preferred.