Logistics Customer Support Specialist

Saia Inc.; Greenville (NC); On-site; USD 29,000 - 34,000; Full time

Job summary

Saia Inc. is seeking a terminal operations clerk dedicated to accurate shipment documentation and organized recordkeeping. The role supports daily dispatch, customer inquiries, and coordination with drivers and operations staff.

Ideal candidates will have a high school diploma or GED, be 18+, and authorized to work in the United States. Proficiency in Microsoft Office and strong English communication are preferred to ensure smooth operations and customer experiences.

Qualifications

• Must be at least 18 years of age.
• Authorized to work in the United States.
• Read, write, communicate and comprehend English to perform duties.

Responsibilities

• Prepares, prints, scans, and organizes documentation for terminal operations and dispatch.
• Maintains accurate filing and recordkeeping systems for shipments and terminal records.
• Bundles and distributes paperwork for outbound shipments in coordination with operations staff.
• Reviews outbound load paperwork to ensure accuracy before dispatch.
• Handles inbound calls and emails to provide timely resolution and a positive customer experience.
• Arranges dock pickups and dock drops for customers in coordination with operations staff.
• Provides assistance and support to internal and external drivers for the line haul department.
• Identifies paperwork or process issues, escalating as needed to prevent delays, and assists with administrative projects or special tasks as assigned.

Skills

English proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia Inc. is seeking a terminal operations clerk dedicated to accurate shipment documentation and organized recordkeeping. The role supports daily dispatch, customer inquiries, and coordination with drivers and operations staff.

Ideal candidates will have a high school diploma or GED, be 18+, and authorized to work in the United States. Proficiency in Microsoft Office and strong English communication are preferred to ensure smooth operations and customer experiences.