Tenant Services Coordinator

LHH; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

LHH Recruitment Solutions is seeking a Tenant Services Coordinator in Queens, NY. The role requires 2+ years of experience in tenant services or dispatching, and involves managing service orders, coordinating maintenance, and providing excellent resident support.

The position is onsite and Direct Hire, offering opportunities to collaborate with maintenance, management, and administrative teams to maintain smooth property operations and resident satisfaction.

Qualifications

• 2-3 years of Tenant Services or Dispatching experience.
• Background in handling high call volume preferred.

Responsibilities

• Generate, track, and close out in-house service orders to ensure timely completion of maintenance and repair requests.
• Coordinate and schedule maintenance appointments with residents while providing exceptional customer service.
• Respond professionally to a high volume of emergency and non-emergency calls, prioritizing requests and dispatching resources as needed.
• Utilize radio communication systems and GPS technology to maintain contact with field personnel and improve efficiency.
• Assist residents, contractors, and visitors by addressing inquiries, concerns, and service-related requests.
• Maintain and update daily work order and ticket assignment spreadsheets, ensuring information is accurate and current.

Skills

Tenant Services

Dispatching

Job description

LHH Recruitment Solutions is currently seeking a Tenant Services Coordinator with at least 2 years of experience working in a similar role. This is a Direct Hire opportunity located in Queens, NY.

Responsibilities:

• Generate, track, and close out in-house service orders to ensure timely completion of maintenance and repair requests.
• Coordinate and schedule maintenance appointments with residents while providing exceptional customer service.
• Respond professionally to a high volume of emergency and non-emergency calls, prioritizing requests and dispatching resources as needed.
• Utilize radio communication systems and GPS technology to maintain constant contact with field personnel and improve operational efficiency.
• Assist residents, contractors, and visitors by addressing inquiries, concerns, and service-related requests.
• Maintain and update daily work order and ticket assignment spreadsheets, ensuring all information is accurate and current.
• Investigate and identify building-related issues, escalating concerns to the appropriate departments for resolution.
• Create, submit, and monitor requisitions and purchase orders to support maintenance and operational needs.
• Prepare and distribute correspondence including repair notifications, house rule violation letters, resident communications, and building-wide notices.
• Address shareholder and resident concerns in a professional manner, providing timely follow-up and effective problem resolution.
• Maintain accurate records, documentation, and reports to support departmental operations and regulatory compliance.
• Collaborate with maintenance, management, and administrative teams to ensure efficient property operations and resident satisfaction.

Qualifications:

• 2-3 years of Tenant Services or Dispatching experience
• Background in handling high call volume preferred

Work Site: Onsite

Employment Type: Direct Hire

Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers