Tenant Services Coordinator

Boardwalk Property Management LLC; Colorado Springs (CO); On-site; USD 38,000 - 52,000; Full time

Job summary

Boardwalk Property Management LLC in Colorado Springs is seeking a dedicated Tenant Services Coordinator to provide exceptional care and support to residents. You will handle inquiries, document records, and coordinate appointments with accuracy and discretion.

You will need strong negotiation, confidentiality, and organizational skills to resolve conflicts and maintain compliant, safe living environments. This full-time role offers growth within a respected local property management team.

Qualifications

• High school diploma or equivalent required; healthcare-related certifications preferred.
• Previous experience in a similar Tenant Services or care-focused role is desirable.
• Strong negotiation skills to resolve conflicts effectively.
• Knowledge of office procedures and property management principles.
• Familiarity with local laws and regulations pertaining to resident care.
• Ability to maintain confidentiality of sensitive information and stay organized.

Responsibilities

• Maintain accurate resident records and ensure confidentiality of sensitive information.
• Respond promptly to resident inquiries and concerns, providing excellent customer service.
• Handle conflict management situations with professionalism and empathy.
• Perform administrative tasks such as scheduling appointments, managing resident files, and maintaining office supplies.
• Collaborate with property management to ensure a safe and comfortable living environment for residents.
• Stay updated on relevant laws and regulations related to residents and legal administrative procedures.

Skills

Negotiation

Organization

Confidentiality

Communication

Education

High school diploma or equivalent

Healthcare-related certifications preferred

Tools

Office software

Job description

We are seeking a dedicated and compassionate Tenant Services Coordinator to join our team. As a Tenant Services Coordinator , you will play a vital role in providing exceptional care and support to our residents. This position requires excellent phone etiquette, negotiation skills, and the ability to manage customer relationships effectively. If you have a passion for helping others and possess strong administrative and organizational skills, we encourage you to apply.

Responsibilities:

• Maintain accurate resident records and ensure confidentiality of sensitive information
• Respond promptly to resident inquiries and concerns, providing excellent customer service
• Handle conflict management situations with professionalism and empathy
• Perform administrative tasks such as scheduling appointments, managing resident files, and maintaining office supplies
• Collaborate with property management to ensure a safe and comfortable living environment for residents
• Stay updated on relevant laws and regulations related to residents and legal administrative procedures

Qualifications:

• High school diploma or equivalent required; additional certifications in healthcare or related fields preferred
• Previous experience in a similar role is highly desirable
• Strong negotiation skills to resolve conflicts effectively
• Knowledge of office procedures and property management principles
• Familiarity with local laws and regulations pertaining to resident care
• Ability to maintain confidentiality of sensitive information
• Strong organizational skills with attention to detail We offer competitive compensation based on experience.