Tenant Services & Admin Coordinator

Lincoln Property Company; Boston (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Company-Paid Life insurance

401(k) retirement plan

Flexible Time Off

Paid sick leave

Job summary

Lincoln Property Company in Boston seeks a Tenant Services Coordinator to elevate tenant experiences, support the team, and help maintain occupancy with strong customer service. You will handle administrative tasks and coordinate with tenants and staff to ensure timely resolutions.

The role is 100% in-office, requiring organization, basic math, and proficient use of Microsoft Office. A HS diploma is required, with a Bachelor's preferred, and visa sponsorship is not offered.

Qualifications

• High School Diploma or GED; up to 2 years related experience; Bachelor's degree preferred.
• Proficient in Microsoft Office.
• Basic math with ability to calculate percentages, discounts, and markups.
• Strong organizational skills with inquisitive mentality.
• Able to communicate with tenants, vendors, and team members.
• Authorized to work in the United States without visa sponsorship.

Responsibilities

• Assist the team with administrative tasks, including answering phones, communicating with tenants, maintaining files, and maintaining insurance certificates.
• Manage the work order system; follow up on work orders and assist with emergency procedures including fire drill prep.
• Process and code invoices; assist with tenant work orders for monthly billbacks and supplementary readings.
• Respond to tenant needs; ensure staff resolve problems promptly.
• Coordinate move-in/out documentation; review COIs for accuracy.
• Maintain updated tenant contact lists; support tenant events and conference center reservations.
• Contribute to process improvements in tenant outreach programs.
• Perform other duties as assigned.

Skills

Strong organizational skills

Communication skills

Basic math

Inquisitive mentality

Education

High School Diploma/GED

Bachelor's Degree preferred

Tools

Microsoft Office Suite

Job description

Lincoln Property Company in Boston seeks a Tenant Services Coordinator to elevate tenant experiences, support the team, and help maintain occupancy with strong customer service. You will handle administrative tasks and coordinate with tenants and staff to ensure timely resolutions.

The role is 100% in-office, requiring organization, basic math, and proficient use of Microsoft Office. A HS diploma is required, with a Bachelor's preferred, and visa sponsorship is not offered.