Tenant Experience Specialist

Willow-Bridge-Property-Compan; Boston (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Company-paid 401(k) and paid time off

Job summary

Lincoln Property Company in the United States seeks a Tenant Services Coordinator to elevate tenant experience and support occupancy goals. You will assist the team with administrative tasks, manage the work order system, and help coordinate move-ins, COIs, and tenant events.

The role requires high school diploma or GED, strong MS Office skills, and solid organizational and communication abilities. This in-office position emphasizes reliability, attention to detail, and collaboration with

Qualifications

• High School Diploma/GED or equivalent experience; up to 2 years of job-related experience required. Bachelor's Degree preferred.
• Proficient with Microsoft Office Suite.
• Basic math skills with ability to calculate percentages, discounts, and markups.
• Strong organizational skills and inquisitive mentality.
• Excellent communication to interact with tenants, vendors, and team members.
• Authorized to work in the United States without visa sponsorship now or in the future.

Responsibilities

• Assist the team with administrative tasks, including answering phones, communicating with tenants, maintaining paper and electronic files, and maintaining insurance certificates.
• Manage the work order system, including follow-up on specific work orders as necessary, and assist in the practice of emergency procedures including fire drill preparations and execution.
• Process and code invoices; assist with preparation of tenant work orders for monthly tenant billbacks and supplemental readings.
• Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly.
• Coordinate tenant move-in/move-out documentation, manage signed moving policies, and review COIs for accuracy.
• Maintain updated tenant contact lists, update engineer on-call binder, and support tenant events and conference center reservations.
• Contribute to process improvement initiatives, including creating efficiencies in tenant outreach programs.
• Perform other duties and responsibilities as assigned.

Skills

Organizational skills

Communication skills

Microsoft Office Suite

US work authorization

Education

High School Diploma or GED

Bachelor's Degree preferred

Job description

Lincoln Property Company in the United States seeks a Tenant Services Coordinator to elevate tenant experience and support occupancy goals. You will assist the team with administrative tasks, manage the work order system, and help coordinate move-ins, COIs, and tenant events.

The role requires high school diploma or GED, strong MS Office skills, and solid organizational and communication abilities. This in-office position emphasizes reliability, attention to detail, and collaboration with