Tenant Experience Specialist

Lincoln Property Company; Minneapolis (MN); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k) retirement savings plan

Paid time off

Job summary

Lincoln Property Company in Minneapolis seeks an in-office Tenant Services Coordinator to elevate tenant experiences and support occupancy goals. You will handle administrative tasks, scheduling, and vendor coordination while maintaining accurate files and COIs.

The role emphasizes strong communication, organization, and a customer-service mindset to resolve issues promptly and coordinate tenant events. Office-based position with comprehensive benefits.

Qualifications

• High School Diploma or GED, up to 2 years of related experience; Bachelor's degree preferred.
• Proficient in Microsoft Office and basic math for discounts and markups.
• Strong organizational and communication skills with tenants, vendors and team members.

Responsibilities

• Answer phones and communicate with tenants; maintain files and insurance certificates.
• Manage work order system and assist in emergency procedures and fire drills.
• Process and code invoices; prepare tenant work orders for billbacks and readings.
• Respond to tenant needs; coordinate with building staff to resolve issues promptly.
• Coordinate move-in/out documentation and review COIs for accuracy.
• Maintain tenant contact lists and support events and conference center reservations.
• Contribute to process improvements and tenant outreach programs.
• Perform additional duties as assigned.

Skills

Communication skills

Organizational skills

Customer service

Phone etiquette

Team collaboration

Education

High School Diploma/GED

Bachelor's Degree preferred

Tools

Microsoft Office Suite

Job description

Lincoln Property Company in Minneapolis seeks an in-office Tenant Services Coordinator to elevate tenant experiences and support occupancy goals. You will handle administrative tasks, scheduling, and vendor coordination while maintaining accurate files and COIs.

The role emphasizes strong communication, organization, and a customer-service mindset to resolve issues promptly and coordinate tenant events. Office-based position with comprehensive benefits.