Teller Team Leader: Elevate Customer Experience

Fairygodboss; Romeo (MI); On-site; USD 32,000 - 51,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with company match

Paid time off & holidays

Job summary

PNC is seeking a Lead Teller for its Romeo, MI branch. The role centers on coaching tellers, driving customer financial wellbeing, and referring opportunities to branch staff. You will educate customers on PNC products and digital tools while maintaining accurate daily operations.

Ideal candidates bring retail banking experience and a strong customer-service mindset, with leadership capabilities to guide a teller team and collaborate with the Branch Manager.

Qualifications

• Role requires customer-facing banking know-how and sales orientation.
• Experience with retail banking environments and teller operations.
• No degree required; related experience acceptable.

Responsibilities

• Coaches and leads tellers to deliver a customer experience that improves financial wellbeing and loyalty.
• Identifies banking opportunities during interactions and refers to branch staff.
• Position PNC products to meet customer needs and educate on digital tools.
• Supports branch manager with performance management and hiring processes.
• Ensures daily operations and maintenance transactions are completed accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller for its Romeo, MI branch. The role centers on coaching tellers, driving customer financial wellbeing, and referring opportunities to branch staff. You will educate customers on PNC products and digital tools while maintaining accurate daily operations.

Ideal candidates bring retail banking experience and a strong customer-service mindset, with leadership capabilities to guide a teller team and collaborate with the Branch Manager.