Lead Teller: Coaching Customers, Elevating Experience

Fairygodboss; Dearborn (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

Life insurance

Disability protection

401(k) with match

Dependent care reimbursement

Paid holidays / vacation

Job summary

PNC is seeking a Lead Teller based in Dearborn, Michigan, to deliver a high-quality customer experience and drive financial wellbeing for customers. You will coach tellers, identify opportunities, and guide customers through transactions using digital tools, while maintaining efficient branch operations.

Successful candidates typically have 1+ years in related roles, with no degree required. The position emphasizes in-person service, teamwork, and adherence to policies in a busy retail banking

Qualifications

• Experience in retail banking or customer service preferred.
• Ability to educate customers on financial options and leverage technology.

Responsibilities

• Lead tellers to deliver a positive customer experience and increase wallet share.
• Identify opportunities and refer customers to branch staff as appropriate.
• Engage customers through lobby activities and promote PNC products.
• Assist Branch Manager with performance management and hiring processes.
• Ensure compliance with policies and accurate daily operations.

Skills

Accountability

Banking

Customer Service

Proactive Sales

Digital Awareness

Managing Risk

Education

No Degree

Job description

PNC is seeking a Lead Teller based in Dearborn, Michigan, to deliver a high-quality customer experience and drive financial wellbeing for customers. You will coach tellers, identify opportunities, and guide customers through transactions using digital tools, while maintaining efficient branch operations.

Successful candidates typically have 1+ years in related roles, with no degree required. The position emphasizes in-person service, teamwork, and adherence to policies in a busy retail banking