Lead Teller: Customer Experience Coach

PNC; Dearborn (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

401(k) with match

Paid holidays

Wellness program

Job summary

PNC – Dearborn, MI is seeking a Lead Teller to coach and mentor tellers, delivering a personalized customer experience and growing share of wallet while handling daily branch operations.

Based in Dearborn, you will collaborate with branch staff to educate customers on digital tools, refer opportunities, and ensure adherence to policies. This in-office role offers growth and a supportive culture.

No sponsorship for visas; prior banking experience is preferred.

Qualifications

• 1+ years of related teller or banking experience.
• Strong customer service and communication skills.
• Ability to identify banking opportunities and refer to branch staff.
• Team mentoring and problem solving abilities.

Responsibilities

• Lead tellers by example to deliver a unique customer experience and grow wallet share.
• Identify opportunities through conversations and make referrals to branch staff.
• Drive lobby engagement and educate customers on digital options and products.
• Contribute to performance management and hiring decisions for new staff.
• Ensure daily operations and transactions are completed accurately and within policy.

Skills

Customer Service

Coaching

Leadership

Sales

Communication

Banking Knowledge

Education

No Degree

Job description

PNC – Dearborn, MI is seeking a Lead Teller to coach and mentor tellers, delivering a personalized customer experience and growing share of wallet while handling daily branch operations.

Based in Dearborn, you will collaborate with branch staff to educate customers on digital tools, refer opportunities, and ensure adherence to policies. This in-office role offers growth and a supportive culture.

No sponsorship for visas; prior banking experience is preferred.