Lead Teller: Customer Experience & Growth Coach

PNC Financial Services Group, Inc.; Romeo (CO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental and vision options

Life insurance

Disability protection

401(k) with company match

Paid holidays and vacation time

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller in Romeo, MI to coach tellers, deliver a superior customer experience, and identify opportunities to deepen relationships. You will educate customers on digital and traditional banking options and refer them to the right branch staff for solutions.

This role emphasizes collaboration and adherence to policy while driving branch performance. Ideal candidates have 1+ years in banking or customer service, strong communication, and a

Qualifications

• 1+ years of related experience in banking or customer service.
• Strong communication and interpersonal skills.

Responsibilities

• Lead and coach tellers to deliver exceptional customer experiences.
• Educate customers on banking options and refer to branch staff.
• Support lobby engagement and promote PNC products to meet needs.
• Assist the Branch Manager with performance and hiring processes.
• Ensure daily operations are completed accurately and efficiently.

Skills

Customer service

Banking

Coaching Others

Proactive Sales

Managing Priorities

Identifying Opportunities

Digital Awareness

Effective Communications

Attention to Detail

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Lead Teller in Romeo, MI to coach tellers, deliver a superior customer experience, and identify opportunities to deepen relationships. You will educate customers on digital and traditional banking options and refer them to the right branch staff for solutions.

This role emphasizes collaboration and adherence to policy while driving branch performance. Ideal candidates have 1+ years in banking or customer service, strong communication, and a