Lead Teller & Customer Experience Leader

PNC Financial Services Group, Inc.; Berkley (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid holidays

Paid time off

Educational assistance

Job summary

PNC Financial Services Group, Inc. in Berkley, MI is seeking a Lead Teller to coach tellers, deliver exceptional customer experiences, and drive financial wellbeing.

You will mentor staff, identify opportunities, and refer customers to appropriate branch resources while maintaining daily operations with accuracy. The role emphasizes customer focus, risk awareness, and collaboration within the Retail Branch team in an in-office setting located in Berkley, MI.

Qualifications

• Experience or product knowledge required to perform primary duties.
• Typically 1+ years of related experience expected.
• In lieu of a degree, a combination of education, certifications, and experience may be considered.

Responsibilities

• Coaches and mentors tellers to deliver a superior customer experience and loyalty while growing share of wallet.
• Handles a variety of customer interactions and educates on options for financial interactions.
• Identifies banking opportunities and makes referrals to branch staff.
• Drives lobby engagement and positions PNC products through conversations with customers.
• Ensures accurate teller operations and adheres to policies and procedures.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy & Detail

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communication

Fraud Detection

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Berkley, MI is seeking a Lead Teller to coach tellers, deliver exceptional customer experiences, and drive financial wellbeing.

You will mentor staff, identify opportunities, and refer customers to appropriate branch resources while maintaining daily operations with accuracy. The role emphasizes customer focus, risk awareness, and collaboration within the Retail Branch team in an in-office setting located in Berkley, MI.