Lead Teller: Customer Experience & Team Coach

PNC

Detroit (MI)

On-site

USD 38,000 - 52,000

Full time

2 hours ago
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Benefits offered by this job

Medical coverage
Dental coverage
Vision coverage
Life Insurance
Disability insurance
401(k) with match
Pension plan
Stock purchase plan
Paid holidays
Education assistance

Job summary

PNC is seeking a Lead Teller for our Retail Branch in Detroit, MI. This role focuses on delivering an exceptional customer experience, mentoring tellers, and driving opportunities to meet customers’ financial needs using available technology and resources.

The position emphasizes coaching, operational excellence, and collaboration with the Branch Manager to support staff development and service quality.

Qualifications

  • Preferred Skills listed in job posting: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
  • Education shows No Degree as acceptable.

Responsibilities

  • Coaches, mentors and leads tellers by example to deliver a unique customer experience and educate customers on alternatives.
  • Identify opportunities through conversations and refer to branch staff as appropriate.
  • Engage customers in lobby activities and position PNC products to meet needs with technology and resources.
  • Support Branch Manager with performance management and new hire processes.
  • Ensure daily teller and branch operations are accurate and compliant with policies.

Skills

Accountability
Banking
Client Loyalty
Customer Experience
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller for our Retail Branch in Detroit, MI. This role focuses on delivering an exceptional customer experience, mentoring tellers, and driving opportunities to meet customers’ financial needs using available technology and resources.

The position emphasizes coaching, operational excellence, and collaboration with the Branch Manager to support staff development and service quality.

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