Lead Teller: Customer Experience & Team Coach

PNC; Detroit (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life Insurance

Disability insurance

401(k) with match

Pension plan

Stock purchase plan

Paid holidays

Education assistance

Job summary

PNC is seeking a Lead Teller for our Retail Branch in Detroit, MI. This role focuses on delivering an exceptional customer experience, mentoring tellers, and driving opportunities to meet customers’ financial needs using available technology and resources.

The position emphasizes coaching, operational excellence, and collaboration with the Branch Manager to support staff development and service quality.

Qualifications

• Preferred Skills listed in job posting: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Education shows No Degree as acceptable.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience and educate customers on alternatives.
• Identify opportunities through conversations and refer to branch staff as appropriate.
• Engage customers in lobby activities and position PNC products to meet needs with technology and resources.
• Support Branch Manager with performance management and new hire processes.
• Ensure daily teller and branch operations are accurate and compliant with policies.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller for our Retail Branch in Detroit, MI. This role focuses on delivering an exceptional customer experience, mentoring tellers, and driving opportunities to meet customers’ financial needs using available technology and resources.

The position emphasizes coaching, operational excellence, and collaboration with the Branch Manager to support staff development and service quality.