Lead Teller: Customer Experience Champion & Coach

PNC Financial Services Group, Inc.; Ferndale (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

401(k) with match

Paid holidays

Vacation days

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller in Detroit, MI to coach tellers, drive customer engagement, and promote banking solutions. You will mentor staff, handle complex transactions, and identify opportunities to deepen customer relationships using PNC products and digital tools.

The role emphasizes in-branch collaboration, adherence to policies, and delivering a high-quality customer experience that contributes to financial wellbeing and loyalty.

Qualifications

• 1+ years of related experience preferred.
• Strong customer service and sales skills.
• Ability to identify customer needs and refer to appropriate products.

Responsibilities

• Lead by example to deliver a positive customer experience.
• Educate customers on available banking options and digital tools.
• Coach tellers and support staff in lobby engagement and issue resolution.
• Assist Branch Manager with performance and hiring processes.
• Ensure daily teller operations are accurate and efficient.

Skills

Customer service

Communication

Sales mindset

Problem solving

Team leadership

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Lead Teller in Detroit, MI to coach tellers, drive customer engagement, and promote banking solutions. You will mentor staff, handle complex transactions, and identify opportunities to deepen customer relationships using PNC products and digital tools.

The role emphasizes in-branch collaboration, adherence to policies, and delivering a high-quality customer experience that contributes to financial wellbeing and loyalty.