Lead Teller: Customer Experience Leader

PNC; Pontiac (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical & Prescription Coverage

Dental & Vision

401(k) with Company Match

Life Insurance

Educational Assistance

Wellness Program

Job summary

PNC Lead Teller position based at the Woodward/East Blvd Branch in Pontiac, MI. The role emphasizes coaching tellers, driving customer financial wellbeing, and identifying opportunities to deepen wallet share through informed referrals and product positioning.

The successful candidate typically has 1+ years of related banking experience and no degree requirement, with comprehensive in-branch responsibilities and performance support for the Branch Manager.

Qualifications

• Candidates should have 1+ years of related banking experience.
• No university degree required; a combination of experience and education may be considered.

Responsibilities

• Coaches, mentors and leads tellers to deliver a customer experience that improves financial wellbeing and loyalty.
• Educates customers on alternatives and refers opportunities to branch staff.
• Engages customers to position PNC products and uses technology to assist transactions.
• Supports branch manager in performance management and new hire processes.
• Ensures everyday teller operations are accurate and compliant with policies.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Lead Teller position based at the Woodward/East Blvd Branch in Pontiac, MI. The role emphasizes coaching tellers, driving customer financial wellbeing, and identifying opportunities to deepen wallet share through informed referrals and product positioning.

The successful candidate typically has 1+ years of related banking experience and no degree requirement, with comprehensive in-branch responsibilities and performance support for the Branch Manager.