Lead Teller: Customer Experience Leader

PNC; Romeo (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive medical coverage

401(k) with PNC match

Paid time off

Job summary

PNC is seeking a Lead Teller in Romeo, MI. This role involves coaching tellers for outstanding customer service and managing various banking transactions. You will ensure adherence to policies and procedures while enhancing customer financial wellbeing.

The successful candidate will have a strong background in banking, at least 1 year of related experience, and excellent communication skills. PNC offers a range of benefits, including comprehensive health coverage and paid time off.

Qualifications

• 1+ years of related experience in a banking environment.
• Experience in coaching and mentoring employees.
• Strong customer service and communication skills.

Responsibilities

• Coaches, mentors and leads tellers to enhance customer experience.
• Educates customers about financial options and opportunities.
• Assists the Branch Manager in performance management.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC is seeking a Lead Teller in Romeo, MI. This role involves coaching tellers for outstanding customer service and managing various banking transactions. You will ensure adherence to policies and procedures while enhancing customer financial wellbeing.

The successful candidate will have a strong background in banking, at least 1 year of related experience, and excellent communication skills. PNC offers a range of benefits, including comprehensive health coverage and paid time off.