Teller Team Lead: Elevate Customer Experience

PNC Financial Services Group; Allentown (Lehigh County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental/Vision options

Life insurance

Disability protection

401(k) with match

Education assistance

Paid holidays

Job summary

PNC Financial Services Group seeks a Teller Lead based at the Tilghman Square branch in Allentown, PA. The role focuses on coaching tellers, enhancing customer experience, and driving referral opportunities while upholding branch operations and risk controls.

The position emphasizes in-office collaboration, the development of staff, and a customer-centric approach to financial solutions within a local community branch.

Qualifications

• Candidates should demonstrate customer-focused mindset with ability to coach and lead a team.
• Experience in banking or teller operations is preferred but not required.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes.
• Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits.

Skills

Customer service

Leadership mentoring

Sales opportunities

Financial knowledge

Education

No Degree

Job description

PNC Financial Services Group seeks a Teller Lead based at the Tilghman Square branch in Allentown, PA. The role focuses on coaching tellers, enhancing customer experience, and driving referral opportunities while upholding branch operations and risk controls.

The position emphasizes in-office collaboration, the development of staff, and a customer-centric approach to financial solutions within a local community branch.