Senior Teller & Coach: Elevate Customer Banking

PNC Financial Services Group; Erie (Erie County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off and holidays

Tuition assistance

Job summary

PNC Financial Services Group is seeking a Lead Teller in Erie, PA, to coach tellers, drive customer financial wellbeing, and grow branch performance. You will mentor staff, identify banking opportunities, and promote PNC solutions during daily customer interactions.

The role emphasizes collaboration with branch leadership, adherence to policies, and accurate handling of teller operations. In-office position, with focus on customer service excellence and teamwork.

Qualifications

• No degree required; related experience or product knowledge may be considered.
• Strong customer service and communication skills are essential.
• Ability to identify banking opportunities and refer to branch staff.

Responsibilities

• Coach, mentor and lead tellers to deliver a superior customer experience.
• Identify opportunities and refer customers to appropriate branch staff.
• Engage customers at the lobby and promote PNC products leveraging technology.
• Assist Branch Manager with performance management and new hire processes.
• Ensure daily teller operations and maintenance are completed accurately.

Skills

Customer service

Banking

Proactive sales

Digital awareness

Coaching others

Education

No Degree

Job description

PNC Financial Services Group is seeking a Lead Teller in Erie, PA, to coach tellers, drive customer financial wellbeing, and grow branch performance. You will mentor staff, identify banking opportunities, and promote PNC solutions during daily customer interactions.

The role emphasizes collaboration with branch leadership, adherence to policies, and accurate handling of teller operations. In-office position, with focus on customer service excellence and teamwork.