Lead Teller & Customer Experience Coach

PNC; Camp Hill (Cumberland County); Vor Ort; USD 38.000 - 58.000; Vollzeit

Benefits dieser Stelle

Medical, dental and vision coverage

401(k) with company match

Paid time off

Zusammenfassung

PNC is seeking a Lead Teller in Camp Hill, PA to coach, mentor, and lead tellers in delivering a unique customer experience and improving customer financial wellbeing. The role emphasizes identifying opportunities and referring appropriate banking products to enhance loyalty and share of wallet.

Based in an in-office setting, you will work with branch staff, leverage technology, and support the Branch Manager with performance management and staffing decisions.

Qualifikationen

• 1+ years of related experience in banking or teller roles.
• No degree required; equivalent experience considered.
• Proven ability to coach and lead others in a customer-focused environment.

Aufgaben

• Lead and mentor tellers to deliver a superior customer experience and identify banking opportunities.
• Educate customers on alternatives and leverage technology to complete transactions.
• Engage customers through lobby activities and refer products to branch staff as needed.
• Assist Branch Manager with performance management and hiring processes.
• Ensure daily operations and transactions are completed accurately and efficiently.

Kenntnisse

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Ausbildung

No Degree

Jobbeschreibung

PNC is seeking a Lead Teller in Camp Hill, PA to coach, mentor, and lead tellers in delivering a unique customer experience and improving customer financial wellbeing. The role emphasizes identifying opportunities and referring appropriate banking products to enhance loyalty and share of wallet.

Based in an in-office setting, you will work with branch staff, leverage technology, and support the Branch Manager with performance management and staffing decisions.