Lead Teller: Customer Experience & Growth Coach

PNC; Chapman Township (PA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision options

401(k) with match

Job summary

PNC’s Independence Branch in Philadelphia, PA is seeking a Lead Teller to coach tellers, deliver exceptional customer experiences, and drive banking opportunities. The role emphasizes in-branch leadership, accurate operations, and customer education on digital tools.

The position is in-office, full-time, with a focus on service, teamwork, and adherence to policies while mentoring staff and contributing to branch success.

Qualifications

• Successful candidates typically demonstrate customer service and sales aptitude with strong communication and coaching skills.
• Typically requires 1+ years of related teller or banking experience; no degree is required.

Responsibilities

• Coaches and leads tellers to deliver a unique customer experience and identify banking opportunities.
• Mentors staff and makes appropriate referrals to branch personnel.
• Engages customers in lobby activities and promotes PNC products and digital tools.
• Communicates clearly, handles transactions, and supports performance management and new hire processes.
• Ensures branch operations are efficient and compliant with policies.

Skills

Banking

Customer Experience

Customer Service

Accountability

Identifying Opportunities

Proactive Sales

Leadership

Leveraging Technology

Job description

PNC’s Independence Branch in Philadelphia, PA is seeking a Lead Teller to coach tellers, deliver exceptional customer experiences, and drive banking opportunities. The role emphasizes in-branch leadership, accurate operations, and customer education on digital tools.

The position is in-office, full-time, with a focus on service, teamwork, and adherence to policies while mentoring staff and contributing to branch success.